
PRICING & REFUND POLICY
Our Promise to You 🙏
We believe trust is sacred — and so is your peace of mind. That's why every service we offer is backed by a 100% refund guarantee, no questions asked, anytime before your service begins. Life happens, plans change, and we get it. No guilt, no hassle — just grace.
Even after your service has started, we've got you covered. Within 24 hours, we'll gladly refund 50% — because we believe in doing business with integrity, not fine print.
This isn't just a policy. It's a reflection of how we try to treat every single person who walks through our doors (or calls our line): with honesty, compassion, and respect.
We strive to please — not just to earn your business, but to keep your trust. If something's not right, reach out. We're real people, ready to listen and make it right.
Church Planting Service Refund Policy:
Deposit of $299 is required to begin all filings and begin fundraiser toward plan selected. If fundraiser does not meet goal within 30 days, SMS Novel will refund all funds raised within 48 hours.
General Refund Policy
Applies to all products/services outside our Service Guarantee: films/video, rentals, and event tickets.
Films & Video: All sales final once filming begins. Full refund if canceled beforehand.
Contact@SMSNovel.com — We're here for you.

We are so excited to work with you!

EMAIL SUPPORT
You can send us a message at Contact@SMSNovel.com. We normally reply back within 2 hours. You can also use our site messenger for FAQ.
CUSTOMER SERVICE
SMS Novel is available 24-7 vial our 1-800 customer service line or text line. Our normal operating hours are 7am to 11:59 pm est.
D.E.I. IS WELCOME
SMS Novel welcomes diversity, equity, and inclusion in whom we employ and how we tell stories. We welcome unique perspective and invite your experience.
TRANSPARENCY
We desire to be a transparent business that provides on-demand service. Please email Contact@Smsnovel.com with any questions before purchase.